Support Center

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Frequently Asked Questions

How do I generate a resume?

Upload your existing resume and a job description, then click "Generate Resume". Our AI will optimize your resume to match the job requirements.

What file formats are supported?

We support PDF, DOCX, and TXT file formats. You can also paste your resume text directly.

How does the ATS score work?

Our ATS score analyzes how well your resume matches the job description based on keywords, formatting, and structure. Higher scores mean better compatibility with Applicant Tracking Systems.

Can I edit the generated resume?

Yes! After generation, you can download the resume as a PDF or DOCX file and edit it using your preferred word processor.

Is my data secure?

Absolutely. We use industry-standard encryption and never share your personal information. Read our Privacy Policy for more details.

Get Support

Response Time

We typically respond within 24 hours on business days.

Support Hours

Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday - Sunday: Closed

Email Support

For general inquiries:
support@jdmatch.ai

Priority Support

Pro and Pro Plus members get faster response times and dedicated support.

Include your account email and detailed description for faster resolution.

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